Shipping policy
SHIPPING POLICY
Last updated: October 9, 2026
Stella Sacrum ships antique, vintage, collectible, and one-of-one jewelry from Toronto, Ontario, Canada. Because many of our pieces are unique and high-value, orders are packaged and shipped with particular care and may be subject to additional security and delivery requirements.
ORDER PROCESSING
Orders are generally prepared for shipment after payment has been successfully received and any necessary payment or fraud-prevention verification has been completed.
Due to the value and one-of-one nature of many Stella Sacrum pieces, we reserve the right to conduct reasonable payment, identity, or address verification before shipment.
Verification may result in additional processing time.
Customers will receive shipping or tracking information when available.
SHIPPING METHODS
Shipping methods and charges available for an order may vary depending on destination, item value, carrier availability, insurance requirements, and other factors.
High-value orders may be shipped using tracked and insured services and may require a signature upon delivery.
Stella Sacrum reserves the right to select or upgrade the shipping service, require signature confirmation, or implement additional delivery security measures when reasonably appropriate for the value of an order.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting an order.
If you discover an error in your shipping address, contact Stella Sacrum immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.
For fraud-prevention purposes, we may decline a request to redirect a high-value order to an address different from the verified address associated with the transaction.
DELIVERY & SIGNATURE
Certain orders may require an adult or authorized recipient to sign for delivery.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.
A carrier’s delivery estimate is not a guaranteed delivery date unless Stella Sacrum expressly states otherwise.
INTERNATIONAL SHIPPING
Stella Sacrum ships internationally to destinations we are reasonably able to service.
International shipments may be subject to customs processing, import restrictions, duties, taxes, brokerage fees, and other governmental charges.
Customers are responsible for ensuring that jewelry purchased from Stella Sacrum may lawfully be imported into their destination country.
CUSTOMS, DUTIES & IMPORT TAXES
Unless the product listing, checkout, or order confirmation expressly states that import duties or fees are prepaid, customers are responsible for all applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
For orders expressly advertised as including prepaid U.S. import fees, Stella Sacrum will cover only the import charges specifically represented as prepaid for that transaction.
Import regulations and governmental charges can change and are ultimately determined by the applicable authorities.
CUSTOMS DELAYS
International shipments may be inspected or delayed by customs authorities.
Customs processing times are outside Stella Sacrum’s reasonable control and are not included in carrier delivery estimates.
A customs delay does not, by itself, constitute a lost shipment or create a right to cancellation or refund, except where required by applicable law.
REFUSED OR UNCLAIMED SHIPMENTS
Refusing delivery, failing to collect a shipment, or failing to pay applicable customs duties, taxes, or import charges does not automatically cancel an order or create a right to a refund.
If a shipment is returned to Stella Sacrum because it was refused, unclaimed, incorrectly addressed by the customer, or because applicable import charges were not paid, the matter will be handled in accordance with our Return & Refund Policy and applicable law.
Where legally permitted, actual shipping, return shipping, customs, brokerage, carrier, or other non-recoverable costs incurred as a result may be deducted from any amount otherwise refundable.
LOST PACKAGES
If tracking indicates that a shipment has not been delivered within a reasonable period, please contact Stella Sacrum so that we can investigate with the carrier.
A package will not be considered permanently lost solely because it is delayed.
Where appropriate, Stella Sacrum may initiate a carrier or insurance investigation before determining the applicable resolution.
Customers agree to reasonably cooperate with any carrier or insurance investigation, including providing information or documentation reasonably required to process the claim.
Nothing in this section limits rights or remedies that cannot legally be excluded.
DAMAGED PACKAGES
If your order arrives damaged, please contact Stella Sacrum promptly after delivery.
Do not discard the item, box, envelope, packaging materials, shipping label, or other contents of the shipment.
Please provide clear photographs of:
• the jewelry as received;
• the exterior packaging;
• the interior packaging;
• the shipping label; and
• any visible damage.
This documentation may be necessary for a carrier or insurance claim.
Do not return a damaged shipment without first contacting Stella Sacrum and receiving instructions, except where applicable law provides otherwise.
DELIVERY CONFIRMATION
Tracking, carrier delivery scans, signature confirmation, photographs of delivery, and other carrier records may be used to establish the delivery status of an order.
If tracking indicates delivery but you cannot locate your package, contact Stella Sacrum promptly so that the shipment can be investigated.
Where appropriate, we may provide relevant shipping and delivery documentation to the carrier, insurer, payment processor, or financial institution in connection with a legitimate investigation or payment dispute.
SHIPPING INSURANCE & CLAIMS
Where shipping insurance applies, any loss or damage claim may be subject to the carrier’s or insurer’s investigation and documentation requirements.
Customers agree to reasonably cooperate with the claims process.
Stella Sacrum reserves the right to pursue carrier or insurance claims relating to shipments sent by Stella Sacrum.
SHIPPING DELAYS
Stella Sacrum is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, natural disasters, labor disruptions, governmental actions, security inspections, or other extraordinary transportation events.
Nothing in this provision limits obligations that cannot legally be excluded.
FINAL SALE
Shipping-related matters do not alter Stella Sacrum’s Return & Refund Policy.
All Stella Sacrum sales are final, subject to rights and remedies that cannot legally be excluded under applicable law.
Please review our Return & Refund Policy and Terms of Service before completing your purchase.
CONTACT
For questions concerning shipping or an existing shipment, please contact:
Stella Sacrum
Usa/ Canada
Email: stellasacrum@gmail.com